Booking a wheelchair space

For safety reasons we can accommodate one wheelchair user per sailing. If you or someone in your party uses a wheelchair or has reduced mobility, please tell us at the time of booking.

• Wheelchair spaces are offered on a first-come, first-served basis.
• Please let us know the approximate size and type of wheelchair or mobility aid.
• Where possible we will confirm your wheelchair space as part of your booking.

Getting on and off the vessel

Boarding is normally via a gangway or steps from the pier onto the vessel. The angle of the gangway can vary depending on tide and weather conditions.

• Crew are available to offer steadying assistance during boarding and disembarkation.
• There may be a short walk along the pier to reach the vessel.
• Access when landing on the islands can be uneven and may include ramps, steps, slipways or beaches.

If you are unsure whether boarding will be suitable for you, please contact us in advance so we can talk through the arrangements for your chosen sailing.

On board facilities

• Indoor and outdoor seating is available; some seats are accessed via steps.
• There is a toilet on board, but it may not be fully accessible to all wheelchair users.
• Handrails are fitted on main stairways and around outside decks.
• Public address announcements are used for safety information and key updates.

Assistance for sensory impairments

If you are Deaf, hard of hearing, blind or partially sighted, our crew will do their best to support you.

• Important safety information can be repeated face-to-face where needed.
• Guide dogs and registered assistance dogs are welcome on board.
• We can provide additional verbal descriptions of points of interest on request.

Medical conditions and medication

If you have a medical condition that might be relevant in an emergency, you may wish to let a member of the crew know in confidence when you board.

• Please bring any medication you may need during the trip.
• If you are prone to seasickness, you may wish to take suitable medication in advance.

Planning your visit

Accessibility can vary with weather, tide and operational conditions. If you have specific access requirements, the best way to plan your trip is to contact us before you book.

You can reach us at:

• Email: info@albawildlifecruises.local
• Telephone: 01687 000000 (Mon–Fri, 09:00–17:00)

We will always try to offer clear, honest information so you can decide whether a sailing is suitable for you.

Feedback

We are committed to improving accessibility over time. If you have suggestions or experience any issues during your trip, please let us know so we can review what we do.